We understand that travel plans can change, and we strive to provide our customers with a flexible and fair cancellation policy. Our cancellation policy is designed to be transparent and accommodating while considering the various aspects of travel arrangements. Please read our cancellation policy carefully before booking your trip with us:
Golden Garuda holidays may require an initial booking deposit to secure your reservation. The deposit amount will be communicated to you at the time of booking. This deposit is non-refundable.
Full payment for your travel package must be made at least 30 days prior to the departure date. Failure to make the full payment within the specified time frame may result in the cancellation of your booking.
If you need to amend or cancel your booking for any reason, including personal circumstances such as illness, accidents, or non-payment of the balance, Golden Garuda holidays is entitled to recover the applicable cancellation charges as per the above policy.
Any refunds, if applicable, will be processed directly to the customer. The method of refund, whether through NEFT, RTGS, or a crossed cheque, will be determined at the discretion of Golden Garuda holidays. Please note that it may take a minimum of 15 days to process refunds. Golden Garuda holidays will not provide refunds for any unutilized services, such as meals, optional tours, hotels, entrance fees, transport, and sightseeing, among others.
Golden Garuda holidays acts as a travel organizer and does not control or operate airlines, shipping companies, coaches, hotels, transportation services, or any other facilities or services mentioned in our travel packages. While we carefully select and inspect these services, Golden Garuda holidays shall not be responsible for any incidents or issues caused by the independent contractors who operate these services.
Golden Garuda holidays is committed to providing you with exceptional travel experiences, and our cancellation policy is designed to balance the interests of our customers and the practicalities of travel planning. If you have any questions or require further clarification about our cancellation policy, please feel free to contact us. Your satisfaction and peace of mind are our priorities.